Terms and Conditions

By placing an order, you are deemed to have read and accepted these terms and conditions in full.

Key Terms

Term Definition
‘We’, ‘our’ and ‘us’
‘Health Issues’- Any permanent or temporary health condition, injury or mobility issue that has been diagnosed or which you believe you may have
‘PT’ – A qualified personal trainer who we employ or subcontract to deliver the Services to you
‘Services’ – Online Personal Training: the provision of training programmes, nutrition guidelines and associated advice via distance communications

Important Health and Safety Information

The services that we offer involve lifting, pushing and pulling heavy weights and your own bodyweight, as well as other strenuous exercises. We also offer nutrition advice targeted at body composition goals (not medical issues) where our PTs are qualified and/or competent to do so.

While we take all reasonable precautions to ensure that our Services are delivered to applicable standards of health and safety, the human body is complex and unpredictable and so, as with any form of exercise, our Services carry an inherent risk of minor and serious physical injury. Due to these risks we strongly recommend that you consult a competent, qualified doctor before you start using our Services to identify any Health Issues that you may have and to make sure that the Services we provide (including exercise and nutrition guidance) are appropriate for you.

Any advice that you receive from us only relates to exercise and nutrition for body composition. Our advice is not a substitute for medical advice from a doctor or from a physiotherapist, osteopath, medical nutritionist, dietician or other therapist.
You must keep us up to date about your Health Issues during the Services. This includes telling us if you feel unwell or ‘below par’.

You must not hold information back from us or your PT about your Health Issues because you think it may be minor, trivial or irrelevant, or you haven’t had a medical diagnosis yet.

If you do have Health Issues we may need guidance from your doctor as to how we deliver the Services, before you commence them.

If you suffer death or personal injury in connection with the Services, but this could have been avoided (or its effects reduced) if you had provided us with adequate information about your Health Issues or if you had consulted with a doctor, we will not accept any liability for death or personal injury which could have been so avoided (as the cause of death/injury would not have been a result of our negligence).

Liability for Things That Go Wrong

You enter into this contract with us as a consumer. This contract does not create any liability (directly or indirectly) between us and any business that you work for, or which you own. Or, any client of such a business. We therefore exclude all business-related liabilities which could potentially arise in relation to the Services.
Subject to paragraph 7, we do not exclude our liability for death or personal injury where it is caused by our negligence.
For all other losses which you suffer as a result of our acts or omissions (i.e. all except from death or personal injury), our liability towards you is capped, in financial terms, at the level of any applicable insurance policy which we have in place (we will take out insurance policies which are appropriate to our business and the risks we face).

Your Personal Information

Please refer to our Privacy Notice which outlines the data we collect from you and how we manage it.

Photographs and Videos

For all Services that we deliver, we may take photographs or film the session which takes place to track your progress or help advise on how to improve your exercise technique. By purchasing Services, you consent to us using these images and videos in our online and paper marketing if we choose to. If you are unhappy with this at any point, please tell us and we will either not publish the images or videos or take reasonable steps to ensure that people cannot identify you.

Prices and Payment

All payments must be made in full before any services are delivered.

If we agree that you may pay for the Services in instalments, then you must ensure that each instalment is paid on time. If an instalment is not paid on time, the Services will be suspended.

All fees paid for Services are non-refundable.

Our prices for all Services are reviewed regularly and so the price for renewing a package may sometimes be greater than the price of the previous package.

Cancellations – Packages

You may cancel the Services by providing us with written notice. But if you cancel, the fees specified in Clause 18 below will still become due and payable by you.

The fees that will become payable in the event that your Services package is cancelled early are the full-price for all Services that we have delivered to you.
For the purpose of Clause 21, ‘full-price’ means that if you are cancelling your package early, any discount which we gave you for buying Services in bulk will no longer apply and you must pay the full-price that we would have charged you at the outset for the Services which you used.

Results

Please note that your body composition or other fitness goals will depend partly upon the Services we deliver, but also how much of our Services you buy, how well your body responds to exercise and diet and how you comply with our training and diet recommendations. For these reasons, we cannot guarantee that you will achieve your body composition and fitness goals, but we will work hard to help you achieve them.

Online Personal Training

After you have signed up for Online Personal Training, one of our PTs will invest time in getting to know your training and nutrition experience and then design a training and nutrition plan that is suited towards your goals. The programme will be periodically updated to take account of your progress and to keep things fresh.

It is important that you provide us with full information at the outset by completing the forms that we provide to you and provide us with photographs showing your current physique.

It is also important that you provide us with regular and clear feedback on all aspects of your training and diet and provide photographs of your physique, so that, if necessary, your PT can alter or vary your programme accordingly.

If you wish to achieve a certain result, it is important that you stick to the nutritional and training guidance given by your PT and keep a food and training diary at all times during the Services.

All of the exercises which our PTs will recommend are safe, provided that they are executed properly. Due to the inherent nature of Online Personal Training, we cannot assess your skill and competence with a given exercise. You therefore follow the PTs training programme entirely at your own risk, insofar as the quality and maintenance of the equipment you work out with is concerned and how you execute the exercise. Please, be aware of your limits and if uncertain about or unfamiliar with an exercise, seek the assistance of someone competent and qualified who is local to you to supervise the exercise until you understand how to do it properly. Some Online Personal Training Clients book one-off Personal Training sessions with us for this purpose (you are welcome to do so).

Subcontractors

We reserve the right to sub-contract Service provision to other companies and individuals (including PTs) to satisfy our obligations to you. You will not have any direct contractual relationship with any such subcontractor or PT in relation to the Services and you will not have to worry about managing them.

Supplements

It is your responsibility to check with your doctor before taking any supplement. We and our PTs cannot decide whether a given supplement is appropriate to your specific circumstances or Health Issues.

We encourage all clients to conduct their own research into a supplement before they take it in order to decide if it is right for them and to speak with their doctor.

Legal Interpretation

The language of this Agreement has been written with the consumer in mind.
To the fullest extent permissible under UK and EU law, this contract is governed by the law of England & Wales and is subject to the jurisdiction of the English courts. By buying our Services you are deemed to understand and agree to this